Do you have insurance cover?

Yes, £2,000,000 public liability insurance. We provide insurance cover against the cleaner accidentally damaging your property to give you peace of mind. As per most insurance policies, to keep our rates to a minimum a £100.00 excess applies to claims.


How do you vet the cleaners?

Each prospective cleaner is firstly interviewed over the telephone by the company owner. This usually filters out 55% of all applicants. A second interview takes place in the applicants own home, identification checked and any available references taken and followed up. Only 20% of all applicants are approved for our database, if we would not be happy with one of our approved cleaners in our home, we certainly would not introduce them to yours.


Do I meet my cleaner before the first clean?

Yes, once we allocate a cleaner, they will call and arrange an interview at your convenience. Once you are satisfied with your cleaner, you can then mutually arrange a regular clean day and time.


What if my cleaner can’t make it, or is sick?

Just give us a call and we will endeavour to provide you with a cleaner to cover.


Do I have to supply cleaning materials?

Yes, our cleaners do not carry their own materials as the majority of our clients prefer to specify the substances used in their homes, and of course this keeps the costs down and prevents cross contamination between homes. Do you really want people using equipment that has cleaned other homes and businesses?


Can I change my cleaner if I am not happy?

Yes, of course, we have a large and varied cleaner base, just give us a call and we will resolve any issues